The Member Experience Coordinator will develop best practices and maintain the integrity of TSC’s customer relationship management system (Salesforce). This position will coordinate across the organization to ensure staff is supported and informed on functionality and expectations of the system. This position will provide records management for email list management, reporting between communication systems, and biographical updates for TSC stakeholders. In addition, the Member Experience Coordinator will provide excellent customer service for TSC members through management of the quarterly call program. On occasion, provides additional support for the marketing team as needed.
The Member Experience Coordinator shall understand the processes and features of Salesforce and serve as an expert for stakeholder management solutions while collaborating with the IT manager.